SPA GUIDELINES & INFORMATION

Open from 11am – 5pm for appointments and retail, seven days a week.
Extended hours available for appointments upon request  from 10am – 7pm.
Follow us on Facebook and Instagram for Specials.

Please arrive early to fill out client consultation forms.

Every client receiving a 50 minutes service, will receive a *complimentary voucher to be used on their choice of a sauna session, MED foot massage, or spa wave session to enhance their service. *Complimentary session with voucher must be scheduled in advance.

To optimize your comfort, please communicate your temperature and pressure preferences throughout your treatment.

Spa Packages are available for groups of 3 or more. Let us customize the perfect treatment selection for your group.

For the safety of children and to ensure a relaxing experience for our guests, please refrain from bringing children under the age of 10 when receiving services, and kindly silence your cell phone.

Gratuity

Our staff works hard to provide an exceptional experience for our guests. While gratuity is optional and at your discretion, it is kindly accepted and greatly appreciated. We suggest 20% of the full service price. For your convenience, there is an ATM in the lobby.

TERMS AND CONDITIONS

Appointment Cancellation Policy

Upon booking, a major credit card is required in order to confirm your reservation. To avoid being charged the full price for your treatments to the credit card holding your reservation, a minimum of 24 hours’ notice must be given to cancel or reschedule an appointment…

This policy is in place out of respect for our aestheticians, spa therapists, and clients. Cancellations with less than 24 hours notice are difficult to fill. By giving last minute notice or no notice at all, you prevent someone else from being able to schedule into that time slot.

Late Guests Policy

We understand “life happens”. If for any reason you are expecting to be late by 15 minutes or more to the scheduled appointment, please call us!

We work very hard to schedule the right amount of time for each service. Accommodating late guests is often impossible without disrupting every other guest schedule that day. Please be aware in the unfortunate event you are late, we cannot guarantee that your services will be performed that day. Tardiness may require rescheduling your appointment for another day.

Confirmation Calls

As a courtesy, we make every effort to notify you of your appointment date and time. We will call to confirm your service prior to your appointment or you will receive an email if we have your information on file. We confirm in advance as a courtesy because we know how easy it is to forget an appointment you booked months ago. However, it is your responsibility to remember your appointment dates and times and inform us if your contact information has changed.

Service Satisfaction

In the event that you are not satisfied with your service, we ask you to please contact us and schedule a redo of your service within 10 days of your last visit.

Product Return Policy

We will issue a full refund on products returned and unused/unopened within 7 days of purchase.

Product Exchange Policy

If you are not happy with the product we suggested, we would be happy to issue a product exchange within 7 days of your purchase. This policy does not apply towards cosmetics.

Damaged Products

We will replace any damaged product (pump failure, etc.) with proof of purchase if returned before 30 days and as long as item is not expired. If your damaged item is no longer available at time of return, you will be issued an exchange for product only or store credit towards product only.

Gift Cards/Certificates

NO refunds will be given for gift card purchases. Gift Certificates are NOT redeemable for cash.

Delivery Policy

Gift Cards are available in many dollar amounts. They are available for immediate purchase and prompt delivery via email/website download. Gift Cards can also either be mailed directly to the purchaser (credit card billing address) or may be picked up on location at your convenience. We just ask that you allow 24-48hrs for processing and 5-7 business days for shipping.

PRIVACY POLICY

What information do we collect?

We collect information from you when you register on our site or fill out a form. When ordering or registering on our site, you may be asked to enter your name, email address or other personal information as appropriate. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one or more of the following ways:

●  To personalize your experience—your information helps us to better respond to your individual needs.

●  To improve our website—we continually strive to improve our website offerings based on the information and feedback we receive from you.

●  To improve customer service—your information helps us to more effectively respond to your customer service requests and support needs.

●  To process transactions. Your information, whether public or private, will not besold, exchanged, transferred or given to any other company for any reason whatsoever without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer.

●  To send periodic emails. The email address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to occasional company news, updates, related product or service information, etc.Note: If at any time you would like to unsubscribe from receiving future emails, we include unsubscribe instructions at the bottom of each email.

●  To administer a contest, promotion, survey or other site feature.

How do we protect your information?

We implement and maintain a variety of the latest security measures to protect the safety of your personal information when you enter, submit or access your personal information.

Do we disclose any information to outside parties?

We do not sell, trade or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies or protect ours or others’ rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising or other uses.

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Children’s Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act)—we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your consent
By using our site, you consent to our privacy policy.

Changes to our privacy policy
If we decide to change our privacy policy, we will post those changes on this page.